Refund & Cancellation Policy

This Refund and Cancellation Policy applies to all professional services provided by Onesnzeros Tech Solutions Pvt. Ltd.. All payments are made in Indian Rupees (INR).

1. Cancellation by the Client

• A service request may be cancelled free of charge at any time before work has commenced on the engagement.
• If work has already commenced, cancellation charges proportionate to the work completed will apply, and the balance (if any) will be refunded.
• Once a service has been completed or a filing/submission has been made with a government authority, the engagement cannot be cancelled and fees are non-refundable.

2. Refunds

• Eligible refunds will be processed to the original mode of payment within 7–10 business days of approval of the refund request.
• Government fees, statutory charges and taxes already paid to authorities on your behalf are non-refundable.
• If a duplicate payment is made for the same invoice, the excess amount will be refunded in full.

3. Service Deficiency

If you believe a service has not been delivered as agreed in the quotation, please raise the concern with us within 7 days of delivery. We will review the matter and, where a deficiency is established, offer rectification of the service or an appropriate refund.

4. How to Request a Refund or Cancellation

Send your request , quoting your invoice or payment reference. We will acknowledge your request within 2 business days.